Support
Email support@smartagent.social in Arabic or English. We reply within 2 working days. Include your store name and, if something went wrong, a screenshot.
Common questions
The agent isn't replying to messages
Check three things in the app: the agent is switched on for the store (Dashboard), your subscription is active (Settings → Subscription), and the channel is still connected (Settings → Channels). If the conversation was handed over to you, the agent stays quiet in it until you open it in the Inbox and tap Resume agent.
I can't connect my Instagram account
Only Instagram professional accounts (Business or Creator) can be connected. In Instagram, go to Settings → Account type and tools → Switch to professional account, then try again.
When does the agent hand a conversation over to me?
When a customer asks for a person, complains, or asks something the agent can't answer from your store details and products. You'll see it in the Inbox and on the Dashboard.
How do I cancel my subscription?
On your iPhone: Settings → your name → Subscriptions → Smart Agent → Cancel subscription. You keep access until the end of the paid month.